FAQs

1. How do we get a FREE estimate?

Please contact us by phone, email, or the contact form on this site. We will get back to you during business hours to gather more information and schedule your estimate at a time good for the both of us.

2. What’s your booking process? How soon can you start?

When you receive your estimate and we have completed any revisions necessary, it will be time to sign your estimate. To get on our calendar, we require a 50% retainer. We require a signed contract after the acceptance of the estimate and notification of completion at the end. Any changes to the estimate with require a signed change order.

At any given time, we are booked 6-8 weeks out. For smaller projects, we can sometimes squeeze you in last minute. It all depends on what we are doing at the time. The best way to find out how soon we can start is by contacting us.

3. How do I pay for my project?

You can pay by cash, cashiers check, credit card, or use financing services. Cash and cashiers checks need to be handed directly to one of us at a mutually-agreed upon time and date.

4. How soon will my project be completed?

This will all depend on what kind of project you have. Most full room renovations like bathrooms and kitchens we do are completed within 1-3 weeks. Smaller projects like kitchen backsplashes, 1/2 baths, and a room of flooring can be completed within 1-2 days. Larger projects like multi-room renovations can take upwards of 4 weeks. Whatever the project, we are committed to working quickly and efficiently while being as minimally invasive in your space as possible. Our typical hours on-site are 8AM-4PM. If you need hours outside of these, please be sure to mention before booking and signing.

5. What do I need to have ready for my project?

This is the best part. Nothing is required of you. As a full service design and build firm, we only require that you have the space cleared of any excess furniture or belongings that will be in our way. We take care of everything from prepping your area, ordering, receiving, and delivering materials, and all installations, as determined on your initial estimate.

6. What kinds of incidentals and extra costs should I be prepared for?

This is a common question we get! We have seen all the design + renovation shows on television too. This is one of the ways they add drama to the shows. If you have a great contractor, they should be able to tell you of any and all major issues and manage your expectations prior to the start of the project. While we do have incidents where issues can be more extensive than expected, these are not generally things that require more payment from you after we start. If something does come up, we will communicate promptly, lay out all your options, and see which direction you want to proceed.